Yes! We are fully bonded and insured, carry workman’s compensation insurance on all of our staff, and pay all applicable state and local taxes.
No. You may cancel service at any time. Clean My Space, LLC also reserves the right to cancel your service at any time.
We bring our own cleaning products and vacuum cleaners. All you need to provide is trash can liners.
The time needed for each cleaning depends on the size of your home, the condition of the space, and the type of service requested. First-time cleanings usually take longer than recurring maintenance cleanings because we’re learning your home and giving it the extra attention it needs, but don’t worry since we have a $40 discount on deep cleaning if you’re a new customer! Once we have a regular schedule in place, cleanings are often completed more efficiently.
Normally, teams of 2 cleaning professionals will arrive to clean your home. We make every effort to send the same team to your home for every cleaning. When one or both of your cleaning professionals is ill, on vacation or has a day off, we make every effort to send one of the professionals from your team with a substitute. If we need to send a substitute team, we will contact you to inform you of the change.
Our staff is professionally trained in proper cleaning techniques. We do one-on-one training of new hires until they have mastered our high cleaning standards. Our professionals are also trained in the following areas: use of different cleaning products, proper use and maintenance of cleaning equipment, use of alarm systems, workplace safety, organizational and time management skills, knowledge of our company’s policies, communication skills, with the client, co-workers, and map-reading skills.
We can clean inside appliances such as ovens and refrigerators upon request. Please let us know before your scheduled cleaning so we can plan enough time and provide any pricing details if needed.
Most of our customers are not home when we clean their homes due to safety. We keep detailed information about each client’s cleaning or special instructions and information regarding pets, access, and alarm codes in their file.
Yes. We welcome special instructions and will keep detailed notes in your file so our team knows your preferences. Whether you want certain rooms skipped, specific areas given extra attention, or particular instructions followed, please let us know before your scheduled cleaning.
Yes. We would appreciate items were picked up off the floor and dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we would appreciate that sidewalks and driveways are cleared so our cleaning professionals are able to gain access to your home. If for some reason you do not want a particular room cleaned, please just leave a note or close the door of that particular room.
We accept cash and check in a sealed envelope (labeled with your name and address), as well as credit card payments. We ask that you leave the payment on the kitchen counter. Credit cards will be charged after your service and a receipt will be emailed to you. A $50.00 fee will be assessed for any checks returned by your bank. All prior balances must be cleared, before the next service.
We understand that schedules change. If you need to reschedule your cleaning, please contact us as soon as possible so we can find another time that works for you. Providing advance notice helps us adjust our team’s schedule and continue serving all of our clients efficiently.
All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning technician for the day of your cleaning. Only our top management staff has access to the safe.
Pets are not a problem. However, we do need to know if you have them and we would like to know the pet’s name. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will be happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. Due to the individual care that plants require, we are not able to maintain them.
We do not feed or clean up after your pets.
Tips are always appreciated but never expected. If you feel that your technicians did a great job and deserve that extra treat they will greatly appreciate it.
While we always take great care while cleaning your home, accidents do happen. Our cleaning teams are trained to report all damage to the office immediately, and we will contact you to discuss repairs, replacement, or reimbursement.
Our pricing depends on the size and condition of the home, but our minimum service fee is $130. Initial deep cleanings are typically higher, followed by lower maintenance pricing for recurring services (weekly, bi-weekly, or monthly).
We are not happy until you are! If for any reason you are unhappy with the services received just give us a call within 24 hours and we will come back and re-clean the area in question at no charge to you.
Yes. We offer one-time cleanings for customers who need help before or after a special event, during a move, or whenever their home needs extra attention. We also offer recurring cleaning services for customers who would like regular weekly, bi-weekly, or monthly cleanings.
Why Clean My Space CT?
There are many different cleaning companies out there that you can choose from. You can shop around and compare but if you want the job done right the first time around, we’re the company for you!
Trusted Service
Clean My Space CT is an insured and bonded company that has cleaned thousands of homes throughout CT since 2008.
Giving Back
We proudly provide free cleaning services to women undergoing cancer treatments. Everyone deserves a clean house.
Affordable
We offer all of our clients cleaning services that can be customized to your budget…cleaning at a price that you can afford.
Quality
After each appointment you will receive a quick 30 second survey that helps us to ensure that you’re getting the service you need.